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Discussing Customers in Social Networks (BBC Radio 4 Interview)
by: Matt RhodesLast year we wrote about the case of the Virgin Atlantic employees who were sacked for talking about customers (and indeed their employers) in social networks, and why you should be...
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Old Burger Flippers Are the Best
McDonalds asked Lancaster University Management School to examine the performance of 400 of its restaurants. You will never guess what they found. Customer satisfaction levels were on average 20%...
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5 Challenges Social Business Will Face
A recent survey conducted by Proofpoint found that 8% of companies had terminated employees due to social media usage (common causes including sharing sensitive information on a network).And while the...
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Facebook Visited Twice as Often as Google in the Workplace (and Why You...
Employees are visiting Facebook more than any other site when they are at work, and twice as often as the second most visited site, Google. Research out this week from Network Box, a Managed Security...
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Stop Picking on the Mailroom Guy: the Empty Strategy of Squeezing the Bottom...
A guy I used to work with left an all-hands meeting one day. The company had just announced a layoff (it was long enough ago that this was still stunning, not an everyday occurrence like it is now). He...
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Employing Older Workers
Two people, who should know about the subject, have got together to write a book titled, Managing the Older Worker: How to Prepare for the New Organizational Order. Peter Cappelli (Director for the...
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When I Grow Up
I guess it's no big surprise that in a (US) survey of over 10,000 young professionals Google came out as the company that most would like to work at. And by some margin, with nearly a quarter of survey...
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Friends With Benefits: Employees Are Social Too
Several months ago, I had the pleasure of moderating a panel at the Pivot conference in New York City. With me on the panel was Chris Heuer from Deloitte (and Social Media Club) and PheobeVenkat, head...
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Upside Down - A Culture of Curiosity
Does your company have a culture of curiosity? If not, it should. Over the holidays, I took my boys on a couple of science "field trips:" one to the LA Science Center to see the space shuttle Endeavour...
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How to Help Employees Get Strategy
How effective are cascades– you know, those processes by which communication flow down through an organization from the CEO through senior leaders to middle managers to frontline employees? Not very,...
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